Refund policy

The sale of the Products is subject to the application of articles 128 et seq. of the Italian Consumer Code. Therefore, if the Customer receives a Product with a conformity defect, the legal guarantee of conformity of goods shall apply, as indicated below.

 

In the event that the Customer receives a defective Product, the Company shall replace this Product with the same one within seven days from the sending of the communication by the Customer to hello@systerbeauty.com  – accompanied by images proving errors, defects, deficiencies or tampering – at no cost to the Customer. Without prejudice to the foregoing, in the event of exhausted or limited stocks or, in general, in the event that it is impossible to replace or supply the Product, the Company shall – subject to agreement with the Customer – replace the Product with a different one, or refund the sums paid for the non-conforming Products.

 

The Customer is required to communicate the lack of conformity to the Company no later than 2 (two) months from the date on which he or she discovered the lack of conformity of the Product. In the event of failure to notify within the prescribed period, the Customer shall forfeit this right. The Company is responsible when the lack of conformity occurs within the term of 2 (two) years from the delivery of the goods.

 

Actions intended to enforce the lack of conformity not maliciously concealed by the Company shall in any case lapse within 26 (twenty-six) months from delivery of the Product.